Frequently Asked Questions

You can create an account by downloading the Ringo Africa mobile app and following the registration process. You'll need to provide your phone number and verify it with an OTP code.

Go to your Profile section in the app, tap the edit icon, and update your information. You can change your name, profile picture, bio, and other details.

Go to Settings > Delete Account. You'll need to confirm your decision. Account deletion is permanent and cannot be undone.

Go to Settings > Privacy to manage who can see your posts, location, and contact information. You can also control notification preferences here.

SOS alerts notify your designated emergency contacts and nearby community members when you need help. Your location is shared via SMS with your emergency contacts. Important: SOS alerts do NOT directly contact official emergency services (911, 112, etc.). You must call emergency services directly for immediate professional assistance.

Go to Settings > Emergency Contacts and add phone numbers of people you want to notify in an emergency. These contacts will receive SMS alerts with your location when you use SOS features.

SOS alerts are for immediate emergencies requiring urgent help. Quick Alerts are for reporting safety concerns, suspicious activity, or community safety issues. Both notify your contacts and community members, but do NOT contact law enforcement directly.

No. Ringo Africa does NOT have partnerships with law enforcement agencies. Safety alerts and reports are shared with community members and your emergency contacts only. You must contact law enforcement directly (112 in Nigeria, 911 elsewhere) to report crimes.

When you use safety features, your location coordinates (GPS latitude and longitude) are shared with your emergency contacts via SMS and with nearby community members through the app. Location is only shared when you actively use these features.

Go to the Marketplace section, tap the "+" button, and fill in the details of your item including photos, price, description, and location.

Go to the Services section and browse by category or use the search function. You can filter by location to find services near you.

All listings must comply with local laws and regulations. Prohibited items include illegal goods, weapons, drugs, and stolen property. See our Terms of Service for complete guidelines.

Tap on a listing to view details, then use the contact button to message the seller or service provider directly through the app.

Try closing and restarting the app. If the problem persists, try updating to the latest version from the App Store or Google Play. If issues continue, contact support@ringo.africa.

Make sure you're using the correct phone number and that you have a stable internet connection. If you're not receiving the OTP code, check your phone's message settings or request a new code.

Go to Settings > Notifications and ensure notifications are enabled. Also check your device's notification settings for the Ringo Africa app. Make sure you've granted notification permissions.

Contact our support team at support@ringo.africa with details about the issue, including your device type, app version, and steps to reproduce the problem.

Some iPad models don't have cameras. The app automatically hides camera options on devices without cameras. Use the photo library option instead to select images.

We use industry-standard encryption and security measures to protect your data. See our Privacy Policy for detailed information about how we collect, use, and protect your information.

Yes. Go to Settings > Privacy to control location sharing. You can choose to share location only with your neighborhood, only when using safety features, or disable location sharing entirely.

Contact us at support@ringo.africa or visit our Support page to request deletion of stored location data. We'll process your request within 30 days.